RugbyRoll support
Need help with RugbyRoll? Write to us and we'll reply personally, whether it's a problem signing in, a question about how something works, or anything else about the app.
Frequently asked questions
I forgot my password
On the sign-in screen, tap “Forgot your password?” and enter the email you registered with. You will receive an email to create a new one.
My account is “pending approval”
When you register, the President, Secretary, Administrator or your Coach/Team Manager has to approve your account from the Admin Panel before you can use the app. Once approved, close the app and open it again. If several days go by, contact someone at your club directly.
I can't find my club when registering
The name has to match exactly the one the President used when creating the club in RugbyRoll (upper and lower case don't matter). If you are not sure of the exact name, ask someone at your club.
I want to change my role or correct my details
Email us telling us what you need to change and which account (email) you are registered with.
Delete your account
From the RugbyRoll app: My Profile → Delete account (at the bottom of the screen). Your sign-in account (email and password) and your profile are deleted immediately: name, email, phone number, role, teams, linked children and notification identifier.
What is kept: the data your club entered about its players (attendance, fees, licences, documents, announcements and calendar) belongs to the club and is kept while the club remains active.
By email: if you would rather we do it, or you want everything from your club deleted, email us from the address you registered with and tell us what you want deleted.
We will delete your profile and associated data within the following 7 working days and confirm by email when it is done.
RugbyRoll · com.rugbyroll.attendance